Refund policy

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your hat must meet the following conditions:

Condition: The hat must be unworn, unwashed, and in the exact same condition that you received it.

Tags and Packaging: All original tags must be attached, and the item must be returned in its original packaging to prevent damage during transit (especially for structured hats like fedoras or wide-brim hats).

Cleanliness: The hat must be free of any makeup, sweat stains, odors, or pet hair.

Items marked as "Final Sale" or "Clearance."

How to Initiate a Return

To initiate a return, please follow these steps:

1.Contact our customer service team with your order number and the reason for the return.

2.Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

3.Securely package the hat in a sturdy box (do not use envelopes or bags for structured hats, as they may get crushed). Include the RMA number inside the package.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your returned hat, our team will inspect it to ensure it meets our return conditions. We will notify you of the approval or rejection of your refund.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you need a different size, color, or style, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damaged or Defective Items

If you receive a hat that is defective or damaged upon arrival, please contact us immediately (within 48 hours of delivery) with photos of the damage and your order number. We will arrange for a replacement or a full refund, including shipping costs, for defective items.

Contact Us

If you have any questions about how to return your hat to us, please contact our customer support team. We are always happy to assist you.